FAQs
If your questions are not answered below, please send us a note to info@ieriasnama.com
Orders
Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details.
If you need to cancel an order, please contact customer case immediately. We will do our best to stop the order before it is prepared. Once an order is processed, we are unable to cancel it.
Products
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us at info@ieriasnama.com
Our products are appropriate for all skin types! We advise to always do a small patch skin test to see if you may have any reactions to our ingredients.
Yes, our products have been dermatologically tested on sensitive skin.
Each individual product has best before dates referenced on their original packaging. We generally advise a shelf life of one year from the time you open each new bottle or jar for maximum potency and results.
We are cruelty-free! We never test on animals and do not support or believe in testing on animals.
Yes, our products are made without any animal byproducts. Our ingredients are not tested on animals, nor are our finished products.
We source pure, natural, organic, or wild-harvested ingredients of the highest caliber from all over the world. We use organic ingredients where possible, but we find that often wild harvested ingredients or ingredients sourced from smaller farms produce higher quality products even though in the latter case they are not able to afford an official organic certification although producing technically organic products.
We are proud of all of our ingredients and natural preservatives being ECOCERT approved - free of chemicals, synthetics, pesticides, parabens, phenoxyethanol etc.
You can check all of our ingredients on our ingredients page:
To ensure an environmentally friendly cosmetic product, the Ecocert standard lays down that the ingredients are derived from renewable resources and manufactured by using environmentally friendly processes. Ecocert therefore checks the absence of: GMO. Parabens. Phenoxyethanol.
Our ingredients are sourced in the most sustainable, ethical manner possible showing the utmost respect to Mother earth and all living beings.
Our bottles are sustainable and are made of a type of glass that allows only violet, ultra-violet and infra-red light to pass into it giving our products more stability with only ECOCERT approved ingredients and no harsh preservatives while it raises the frequency of its contents. This type of violet flame glass was used alchemically in ancient Egypt to preserve substances.
All scents of our products come from pure, unadulterated, essential oils, that are organic, or wild harvested, never synthetic fragrances.
Essential oils are truly potent allies that can enhance the health and appearance of our skin when used in the right ratios and are pure and unadulterated. When used in the right dilution ratios they can have tremendous skin benefits, nourish, hydrate and balance the skin while uplifting our mood. Some oils can help soothe irritation, reduce inflammation, and promote a more youthful complexion. Additionally, certain essential oils have antimicrobial properties that can combat acne-causing bacteria and promote clearer skin.
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